How Will They Tailor Learning?
Partnering with an eLearning development company means more than handing over your training materials and expecting a course back. The best companies treat each project as a unique challenge that requires a tailored approach. Customisation is not just about branding or swapping out logos—it’s about deeply understanding your organisation’s culture, learner profiles, and business goals to create a learning experience that truly resonates.
A thorough eLearning development company will begin by conducting discovery sessions, stakeholder interviews, and learner analysis to gather rich insights. They’ll want to know who your learners are, what challenges they face, and how they prefer to engage with training. This foundational research informs every creative and instructional decision that follows—from content structure and tone to interaction types and visual design. When a development company takes this time, it ensures the learning isn’t just a box to tick but a meaningful experience that drives change. Without this strategic customisation, training risks feeling generic, irrelevant, or forgotten quickly.
Can They Show Relevant Work?
Seeing is believing when it comes to choosing an eLearning development company. But don’t just glance at a portfolio; dig deeper. Ask for detailed examples of work similar to your project in scale, industry, or learning objectives. How did the company approach those projects? What challenges did they face, and how did they solve them? What outcomes did their clients achieve?
Asking for case studies or project stories helps you move beyond surface aesthetics and assess the company’s instructional design skills, creativity, and technical expertise. For example, did they develop a scenario-based compliance course that improved completion rates? Or create an onboarding series that reduced time-to-competency? Understanding their problem-solving process and responsiveness to feedback also gives insight into how smoothly your collaboration might run. A confident eLearning development company will eagerly share success stories and lessons learned, helping you picture how they can support your unique needs.
What’s It Like Working With Them?
Clear communication and well-defined processes are vital in any partnership, especially with an eLearning development company. Before signing on, get a detailed understanding of how the company manages projects day to day. Who will be your main contact person? How often will you receive updates? What tools or platforms do they use for project management and feedback?
Knowing their workflow helps set your own internal expectations and ensures smooth collaboration. For example, some companies work in agile sprints with regular demos, while others prefer milestone-based progress checks. Clarity about your role—how much time you’ll need to review scripts or visuals—and theirs helps avoid bottlenecks and last-minute surprises. Transparency breeds trust and helps your team stay confident that the project is on track. If your eLearning development company can’t clearly articulate this, it could be a warning sign.
What Should We Ask Ourselves First?
Before you even reach out to an eLearning development company, it’s crucial that your own team reflects on some key internal questions. These help clarify your readiness and priorities, ensuring a smoother development process and better results.
1. Who Exactly Are Our Learners?
Beyond basic demographics, dig into your learners’ roles, experience levels, digital skills, and learning preferences. Are they frontline staff with limited time, or managers who prefer in-depth modules? The more precisely you define your audience, the better your eLearning development company can craft tone, content complexity, and interaction types that truly engage.
2. What Change Do We Want?
Defining clear learning objectives upfront is essential. Whether it’s boosting sales techniques, improving safety compliance, or speeding up onboarding, knowing the specific behaviour or skill change you want to drive gives your eLearning development company a focused target. This focus helps avoid content overload and ensures every element supports your goal.
3. What Has or Hasn’t Worked Before?
Reflect honestly on previous training initiatives. What approaches engaged learners and produced results? What fell flat or caused frustration? Sharing this history with your eLearning development company lets them build on proven strategies and avoid repeating past mistakes—saving time and budget.
4. What Support Can We Offer?
Be realistic about your team’s availability, budget, and internal processes. Will your stakeholders be able to review content regularly? Do you have dedicated LMS administrators? Understanding your capacity helps the eLearning development company plan timelines and collaboration methods that fit your reality, preventing delays.
5. How Will We Measure Success?
Success means different things to different organisations. Is it improved learner test scores, faster onboarding times, better customer feedback, or a reduction in safety incidents? Agreeing on clear metrics upfront allows your eLearning development company to align design and evaluation approaches with what matters most to your business.
How Do They Keep Learners Engaged?
Engagement is the cornerstone of effective eLearning. A course that fails to captivate learners will struggle to deliver results, no matter how accurate or well-intentioned the content is. Ask your eLearning development company how they design experiences that keep learners motivated and involved throughout the training journey.
From immersive storytelling and real-world scenarios to interactive quizzes and gamification elements, the best companies use a variety of techniques to boost attention and knowledge retention. They also prioritise accessibility features, ensuring learners of all abilities can participate fully. This includes considerations like screen reader compatibility, captioning, and adaptable navigation. When an eLearning development company values both engagement and inclusion, the result is a course that sticks with learners and supports meaningful behaviour change.
Do They Support After Launch?
Launching your course is only the beginning of the learning journey. It’s important to clarify with your eLearning development company what ongoing support they offer once the course is live. Do they assist with LMS integration and technical troubleshooting? Can they provide updates or revisions based on learner feedback?
Additionally, ask if they offer analytics services to track course completion, learner progress, and assessment results. A proactive eLearning development company will help you interpret this data and recommend improvements, ensuring your training evolves with changing needs. Understanding the scope and duration of post-launch support helps prevent surprises and ensures your investment continues to deliver value.
Why Choose Simply eLearning
Choosing the right eLearning development company isn’t just about who can build a course. It’s about partnering with a team that gets your vision, understands your learners, and knows how to bring your goals to life. That’s exactly what we do at Simply eLearning.
We don’t work from templates or take shortcuts. Every course we design is built from the ground up to reflect your brand, connect with your people, and deliver real results. Whether it’s onboarding, compliance, systems training or something completely unique—we tailor every detail to suit your needs.
What sets us apart is how we work. At Simply eLearning, we believe in open communication, clear timelines, and making the process easy for you. We become part of your team, offering guidance, flexibility, and a genuine commitment to creating training that works.
Conclusion: Set Up for Success
Asking the right questions before you start working with an eLearning development company sets the tone for everything that follows. It helps you spot red flags, align expectations, and feel confident in who you’re trusting with your training.
When you choose Simply eLearning, you’re not just buying a course—you’re gaining a partner. One that’s focused on understanding your goals, helping you deliver engaging and effective training, and making the experience smooth from start to finish.
We care about what happens after the course goes live. That’s why we build learning that sticks, backed by a team that’s responsive, skilled, and always looking for ways to make your training better.
Ready to talk about your next project? Get in touch with us today and let’s start building something that makes an impact.
